BUYER FAQ'S
The authenticity of every item sold on our website is 100% guaranteed. Each item is evaluated by our team of specialists and our third-party authenticating partners situated in the USA based on its material, hardware, stitching, craftsmanship, stamping, date codes, etc. To learn more, please visit Authenticity.
Yes, Tangerine Luxury and our authenticating partners provide a Certificate of Authenticity with every item sold on our website. However, not all products may come with the labels’ original authenticity cards.
New and used items are both listed on Tangerine Luxury. These fall into the categories of new with tags, new without tags, pristine, good condition, and used quite well. These Product Condition Guidelines are listed for each specific product.
Within 24 hours of receiving the merchandise, we can process any returns that have been requested. To submit a return request, please go to Order & Returns.
Yes, all transactions are conducted using industry-standard encryption through well-known payment gateways. Information about credit cards is not kept on our servers.
No, we respect your privacy and offer a secure and private shopping experience.
We make every effort to maintain quality control with our Authentication and Product Spa services, but as the majority of our items are pre owned, we are unable to provide a warranty. Please review the product descriptions for any manufacturer warranties that might apply to certain items.
Most orders placed with Tangerine Luxury are delivered within 7 to 10 business days. Delivery durations could change by an extra 2–5 days depending on your location
We have a very thorough evaluation procedure that is really strict, and we have built our reputation on these inflexible standards. In the incredibly unlikely scenario that the item is discovered to be fake, we provide a 100% refund within 21 business days. Within 15 business days of the claimed product’s receipt, we would need verification from the brand that it is not authentic, either in the form of a letter on letterhead or an email.
Tangerine Luxury anticipates opening retail shops in a few places. We presently provide an online shopping experience.
We do, in fact,we provide an on-site preview service. You can choose up to three items to shortlist online, and our sales team will make arrangements to have them delivered to you for a small transportation fee of Rs 500. This fee is eliminated if you choose to buy any of the things while you are there. For further information, please visit Private Viewing.
Yes, you are welcome to view at the location of your choice and time in advance and provide a list of the things you want to look at. They will be kept on hand for you. Please get in touch with our personal shopper team at sales@Tangerineluxury.com or by calling +91 704 203 9009
We do ship internationally. For further details, please see Shipping & Delivery.
